Privacy Policy

Vantage Stays ("we," "us," "our," or "Company") respects your privacy and is committed to protecting it through this Privacy Policy. This policy applies to information collected through our website, booking platform, and communication channels.

1. Information We Collect

We collect information you provide directly, including:

• Name, email address, phone number, and physical address
• Payment information (processed through secure payment gateways, we do not store credit card details)
• Booking preferences, group size, and special requests
• Communication history regarding your reservations

We also collect information automatically when you visit our website:

• IP address and browser type
• Pages visited and time spent on site
• Referring source and device information

2. How We Use Your Information

We use collected information to:

• Process your reservation and payment
• Communicate about your booking (confirmations, check-in details, updates)
• Provide customer support
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations

3. Cookies

Our website uses cookies to enhance your experience. These cookies help us remember preferences, track site usage, and provide personalized content. You can manage cookie settings in your browser. Disabling cookies may limit website functionality.

4. Data Usage and Third-Party Sharing

We do not sell or rent your personal information. We share data only with:

• Service providers (payment processors, email platforms, customer support tools)
• Legal authorities when required by law
• Property managers to coordinate your stay

All third parties are bound by confidentiality agreements and use your data only for specified purposes.

5. Data Security

We employ industry-standard security measures including SSL encryption, secure payment gateways, and restricted access to personal information. However, no online transmission is completely secure. We recommend protecting your password and reporting any unauthorized access immediately.

6. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children. If we discover we have collected data from a child, we will delete it promptly.

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications

8. Data Retention

We retain your information for as long as necessary to fulfill the purposes stated in this policy, comply with legal obligations, and resolve disputes. You can request deletion at any time.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

10. Contact Information

For privacy questions or to exercise your rights, contact us at:

Vantage Stays
3354 Parkway, Pigeon Forge, TN 37863
Email: hello@vantagestays.com
Phone: (865) 408-1817